🗣️ Speak
A Client Wants to Cancel — Save the Account
12 min
B2
Joseph Sets The Scene
1 minute intro
Target phrases:
– “I appreciate you being honest with me”
– “I understand your frustration”
– “Could you tell me specifically what has not been working?”
– “Here is what I would like to propose…”
– “We are committed to making this right”
– “What would it take for you to give us another chance?”
– “I would rather lose a battle than lose a partner”
– “I understand your frustration”
– “Could you tell me specifically what has not been working?”
– “Here is what I would like to propose…”
– “We are committed to making this right”
– “What would it take for you to give us another chance?”
– “I would rather lose a battle than lose a partner”
Conversation Practice
Read your scenario below. When ready, hold the blue button and start speaking. Release when you’re done.
Your Scenario
A long-standing client has scheduled a call to discuss “their account.” You suspect they want to cancel. Listen to their concerns, acknowledge the problems, and try to save the relationship — but only offer what you can actually deliver.
Hold
End Session & Get Feedback
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